Return Policy

This Return Policy applies to all garden lighting and watering products purchased from Thakreonchun through our website thakreonchun.world or through any other agreed sales channel (e.g., telephone orders, in-person purchases at our business location). Our product range includes outdoor lighting such as LED path lights and solar spotlights, irrigation equipment such as smart timers and drip or sprinkler components, and related accessories. We want you to be satisfied with your purchase and to have a clear understanding of how returns, refunds, and exchanges work. Please read this policy carefully before making a purchase or requesting a return. By placing an order with us, you acknowledge that you have read and agree to this Return Policy. If you have any questions, please contact us using the details provided in the Contact section at the end of this document.

Scope and Applicability

This Return Policy forms part of your contract with Thakreonchun when you purchase products from us. It should be read together with our Terms of Use and any other terms communicated to you at the time of purchase (e.g., on the product page, at checkout, or in your order confirmation). In the event of any conflict between this Return Policy and any other terms, the terms that are more favourable to you as the customer shall prevail to the extent of the conflict, except where otherwise required by law. This policy applies to consumers purchasing for personal or household use; if you are purchasing as a business or for resale, different terms may apply and you should contact us to confirm the terms that govern your order. We reserve the right to refuse returns or to apply different terms where required by law (e.g., for certain custom-made or perishable goods) or where we have clearly communicated different terms in writing before the sale.

Eligibility for Returns

To be eligible for a return, the item must be unused, in the same condition in which you received it, and in the original packaging where applicable. "Unused" means that the product has not been installed, activated, or used for its intended purpose; for example, LED path lights that have been mounted or wired, irrigation timers that have been connected and programmed, or solar spotlights that have been installed outdoors are generally not considered unused. Products that have been removed from their packaging, assembled, used outdoors (even briefly), or modified in any way (e.g., cutting cables, altering mounting hardware) may not be accepted for return, as they may no longer be suitable for resale or may have been exposed to conditions that affect their condition, safety, or hygiene. Certain items may be subject to additional restrictions: for example, opened or used electrical components may pose safety or compatibility concerns; irrigation components that have been in contact with water or soil may not be resalable. If you are unsure whether your item is eligible for return, please contact us before shipping anything back. We will review your situation and inform you of your options. Please note that eligibility for a return does not automatically guarantee a full refund; refunds are subject to the conditions set out in the Refunds section below and to our inspection of the returned item.

Return Period

You must initiate your return request within thirty (30) days of the delivery date. The "delivery date" is the date on which the carrier indicates that the order was delivered (or, if you collect the order in person, the date of collection). We recommend that you contact us as soon as you decide to return an item so that we can provide you with return instructions and, where applicable, a return authorization or reference number. Returns initiated after the 30-day period may not be accepted unless we have agreed otherwise in writing (e.g., for defective items reported later) or as required by applicable consumer protection law in your jurisdiction. If you are returning an item due to a defect that you discover after the 30-day period, please contact us; we may still be able to assist you under our warranty or quality assurance procedures, which are separate from this return policy.

How to Request a Return

To request a return, please contact us using the contact form on our website or by phone at +19149622095. When you contact us, please provide: your order number or the email address and date used to place the order; the name and quantity of the product(s) you wish to return; and a brief reason for the return (e.g., changed mind, wrong size, defective). We will respond within a reasonable time (typically within one to three business days) with instructions on how to ship the item(s) back. These instructions will include our return address (our business address is 342 Lexington Ave, Mt Kisco, NY 10549, United States) and any required documentation, such as a return authorization number or a completed return form, which you should include with the shipment. Do not send products back without first obtaining our return authorization and following our instructions; unauthorized returns may be refused or delayed, and we may not be able to process your refund or exchange. Once you have shipped the item(s), we recommend that you retain proof of shipment (e.g., tracking number, receipt from the carrier) so that you can track the package and so that we can assist you if the shipment is lost or delayed.

Condition and Packaging of Returned Items

Returned items must be in resalable condition and, where possible, in their original packaging. Please pack the item(s) securely to prevent damage during transit; we are not responsible for items that are damaged in transit due to inadequate packaging. If the original packaging was damaged or discarded, please use suitable replacement packaging. We reserve the right to refuse a return or to reduce the refund amount if the item is received in a condition that does not meet our eligibility criteria (e.g., used, damaged, or missing parts or packaging). In such cases, we may return the item to you at your expense or dispose of it in accordance with our procedures, and we will notify you of our decision and the reason.

Shipping and Costs for Returns

Unless otherwise stated at the time of purchase or in a specific promotion (e.g., "free returns"), the customer is responsible for the cost of shipping the item(s) back to us. We recommend using a trackable and insured shipping service and retaining proof of shipment, as we are not responsible for items lost or damaged in transit during the return process. If your return is lost in transit and you cannot provide proof of shipment, we may not be able to process your refund. If we offered free or discounted shipping on your original order, that offer applies only to the initial delivery to you; return shipping costs are not automatically covered unless we have explicitly stated otherwise (e.g., in a "free returns" promotion). In cases where we are at fault—for example, we shipped the wrong item, we shipped a defective product, or the product was damaged in transit on the way to you—we may, at our discretion, provide a prepaid return label or reimburse your return shipping costs upon receipt of valid proof of cost. We will inform you when you contact us about your return whether we will cover return shipping in your situation. Return shipping costs are non-refundable except where we have agreed in writing to reimburse them.

Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed and a credit will be applied to your original method of payment within a reasonable period, typically within five (5) to ten (10) business days after we confirm that the return meets our eligibility criteria. The time it takes for the credit to appear on your account or statement may vary depending on your bank or card issuer; please allow additional time for the financial institution to process the credit. Refunds will be for the purchase price of the returned product(s) only, unless we have agreed otherwise. Original shipping charges paid by you may be refunded only when the return is due to our error (e.g., wrong item shipped) or to a defective product; in cases where you simply change your mind or no longer need the item, original shipping charges are generally non-refundable. We reserve the right to refuse a refund or to issue a partial refund if the item is not in its original condition, is damaged, is missing parts or packaging, or does not meet the eligibility criteria described in this policy. If we issue a partial refund, we will notify you of the amount and the reason (e.g., restocking fee, deduction for damage). Refunds will be made in the same currency and via the same payment method used for the original purchase, unless we have agreed otherwise with you.

Exchanges

If you would like to exchange a product for a different size, model, colour, or type (e.g., a different style of path light, a different irrigation timer, or a different quantity of the same product), please contact us. We will guide you through the process. In most cases, an exchange will involve returning the original item in accordance with this Return Policy and placing a new order for the desired product; any price difference will be charged or refunded as applicable. In some situations, we may be able to arrange a direct exchange (e.g., sending the replacement and using the same return shipment for the original item); we will confirm the process when you contact us. Exchanges are subject to the same eligibility and condition requirements as returns: the item you are returning must be unused and in resalable condition. Availability of the desired replacement product is not guaranteed; if the replacement is out of stock, we will refund you for the returned item in accordance with the Refunds section above. If you wish to exchange an item that was part of a multi-item order, the return and refund or exchange will be processed for that item in accordance with this policy; the rest of your order is unaffected unless you request a full order return and we agree to it.

Damaged or Defective Items

If you receive a product that is damaged or defective (e.g., broken upon arrival, does not power on, or has a manufacturing defect), please contact us immediately with your order number and, if possible, clear photos or a short description of the damage or defect. We will work with you to resolve the issue as quickly as possible. Our resolution may include: sending a replacement product at no additional charge; providing a full refund including any applicable shipping costs you paid; or, in some cases, offering a partial refund or credit if you prefer to keep the item and we agree that this is appropriate. We may ask you to return the damaged or defective item to us for inspection or quality control purposes; in such cases, we will typically provide a prepaid return label or reimburse your return shipping cost. Do not dispose of damaged or defective items until we have instructed you to do so, as we may need to examine them to process your claim and to improve our quality controls. Claims for damage or defect should be reported as soon as reasonably possible after delivery; delayed reporting may affect our ability to assist you or to claim against the carrier or supplier.

Non-Returnable Items

Certain items may be non-returnable due to hygiene, safety, or legal reasons, or because they are custom-made or perishable. If a product is non-returnable, we will state this clearly on the product page or at checkout. If you have any doubt, please contact us before ordering. Even where an item is otherwise returnable, we may refuse a return if the item has been used, installed, or modified in a way that makes it unsuitable for resale, or if it has been damaged by misuse or by circumstances beyond our control. Our decision in this regard is final, subject to your rights under applicable consumer law.

Warranty and Quality Assurance

This Return Policy is separate from any manufacturer warranty or quality assurance that may apply to our garden lighting or irrigation products. Some products may come with a manufacturer warranty that covers defects in materials or workmanship for a specified period. Warranty claims are subject to the terms of that warranty and may involve contacting the manufacturer or us, depending on the product. This Return Policy does not limit your rights under any applicable consumer protection laws or under any warranty that we or the manufacturer provide. If you have a concern that might be covered by a warranty rather than by this return policy, please contact us and we will direct you to the appropriate process.

Contact

If you have any questions about this Return Policy or need assistance with a return, refund, or exchange for your garden lighting or watering product, please contact us at our business address: 342 Lexington Ave, Mt Kisco, NY 10549, United States; or by phone at +19149622095. You may also use the contact form on our website; our email is displayed there as help@thakreonchun.world. We are here to help and will respond to your inquiry as quickly as possible, typically within one to three business days.